Privacy Policy for Autovio

1. Introduction

Welcome to Autovio. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our mobile application.

2. Information We Collect

2.1 Personal Information

We collect:

• Full Name
• Contact Information (Phone Number, Email)
• Billing and Shipping Addresses
• Payment Method Information (last 4 digits, payment type)
• Device Information
• App Usage Data

2.2 Vehicle and Purchase Information

• Vehicle Make, Model, and Year
• Purchase History
• Part Compatibility Information

3. How We Collect Information

3.1 Direct Collection

• Account Registration
• Order Placement
• Customer Support Interactions

3.2 Automatic Collection

• Device Information
• IP Address
• App Usage Metrics
• Location Data (with permission)

4. Purpose of Data Collection

We use your information to:

• Process and fulfill orders
• Provide customer support
• Improve app functionality
• Send order updates and notifications
• Personalize user experience
• Verify account security
• Comply with legal obligations

5. Data Sharing and Disclosure

We do NOT:

• Sell personal information to third parties
• Share data for marketing purposes without consent

We may share information with:

• Payment processors
• Shipping providers
• Legal authorities (if required by law)
• Service providers necessary for app functionality

6. Third-Party Services

6.1 Third-Party Libraries

• Firebase Authentication
• Payment Gateway Integrations
• Analytics Services

6.2 Disclaimer

We are not responsible for the data collection practices of third-party libraries.

7. Data Security

7.1 Protection Measures

• SSL Encryption
• Secure Firebase Authentication
• Regular Security Audits
• Access Restricted to Authorized Personnel

7.2 Data Retention

• User data retained while account is active
• Order records maintained for accounting and warranty purposes

8. User Rights

You have the right to:

• Access your personal information
• Request data correction
• Request account deletion
• Opt-out of non-essential communications

9. Cookies and Tracking

• We use cookies to enhance user experience
• Track app performance and usage patterns
• Improve navigation and personalization

10. Children's Privacy

• App is not intended for users under 18
• We do not knowingly collect data from minors

11. International Users

• Primary service area: Nepal
• Data stored on servers within Nepal

12. Updates to Privacy Policy

• We may update this policy periodically
• Users will be notified of significant changes

13. Compliance

• Compliant with Nepalese data protection regulations
• Transparent about data collection practices

14. Contact Information

Autovio A.P.N Traders, Biratnagar 13 Email: tradersapn@gmail.com

Last Updated: 2024/12/24

By using Autovio, you consent to the terms of this Privacy Policy.